Rapid response support forum
Our friendly support staff typically respond to questions posted to our support forum within 15-30 minutes. Electronic support makes it easy to share links to examples, screenshots, videos, etc, reducing the time to resolve an issue. The resolution is shared with the rest of the community, automatically adding to our accumulated knowledge.
The searchable help center organizes topics by account type. Most topics include detailed instructions with screenshots. The help center also includes one-click access to our support forum, product news forum, suggestions area, how to videos, getting started guides, and roadmap. It also includes API documentation for developers.
Our web-based training allows you and your staff to enjoy in-depth training from the comfort of your office. We use web-conferencing tools to provide real-time demonstrations of our site in action, and because we do not have to travel to your location, we can provide it at a lower cost than on-site training.
We can deliver training at your location in a classroom environment. All our instructors are experts with our platform, and the training includes plenty of hands-on experience.
We regularly add how-to videos to our help center, providing an easy way to study and master our feature set.
We can provide customized training that covers a range of topics that you specifically request. We can also make recommendations of which topics should be covered based on your experience with our platform.
We provide a set of self-paced classes, built using our own platform, that guide you through basic, intermediate, and advanced features (Summer 2016). Each class automatically awards a certificate upon completion.
We can provide assistance with setting up your e-learning site, including customizing your color scheme, preparing your logo with a transparent background for embedding, configuring your custom URL, and integrating with your email and authentication systems.
Our consulting team can add custom features to our product based on your specific requirements.
Our content creation partners can help you to create custom e-learning content for your site.
Our API allows you to easily create programs that access the full power of our e-learning site. We can also extend our API on request to support additional functionality.
We can assist you in migrating your existing content to our platform, including the creation of custom migration tools when appropriate.
We can perform a site audit and provide you with feedback on how your site is currently set up, as well as suggestions for improvement.